Refund policy
Refund Policy – Flash Brand™
Last updated: November 2025
At Flash Brand™ , we are committed to the complete satisfaction of our clients. Every design, animation, or video project is developed in a personalized way, always striving to meet or exceed the client's expectations.
However, we understand that there may be cases where the result is not as expected. Therefore, we have established the following refund policy:
1. Right to a refund
The customer has the right to request a full refund if they are not satisfied with the final product delivered (logo, animation or video).
Extensive justification is not required, but it is recommended to briefly state the reason to improve our services.
2. Application deadline
The refund request must be made within 5 business days after the final delivery of the product.
Applications received outside of that deadline will not be considered.
3. Application Process
To begin the process, the client must send an email to:
contact@flash-brand.com
Including the following information:
- Full name
- Order number or contract date
- Brief reason for the request
- Account details for refund (only in case of direct transfer)
4. Return period
Once the request is received, Flash Brand™ will issue the refund within a maximum of 24 business hours.
The refund will be made using the same payment method used by the customer (bank transfer, electronic payment, etc.).
5. Exceptions
No refund will be issued in the following cases:
- When the client has approved the final design or animation and subsequently wishes to make additional changes.
- When more than 80% of the work has been delivered and the client decides to unilaterally cancel the service.
- In cases where the client does not provide the information, materials, or feedback necessary to complete the project.
6. Commitment to satisfaction
At Flash Brand™, we believe in trust and transparency. That's why we guarantee that if you're not happy with the result, we'll refund your money, no questions asked.
For more information, contact us at
+56 9 8659 1099 or email contacto@flash-brand.com